AYUBA KAYODE EDU

Versatile Operations & Customer Success Professional

Lagos, NG.

About

Versatile and results-driven professional with a background in Public Administration, adept at optimizing operations, enhancing customer satisfaction, and ensuring compliance. Leverages strong interpersonal, problem-solving, and team management skills to efficiently address diverse needs and drive positive organizational outcomes. Proven ability to adapt quickly to new environments, contributing proactively to business objectives and fostering collaborative work cultures.

Work

Iroko Konstant Dynamic Service

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Sales Manager

Oworoshoki, Lagos, Nigeria

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Summary

Led sales operations and managed a team to drive revenue growth and expand the customer base for a dynamic service company.

Highlights

Developed and implemented strategic sales plans, resulting in enhanced market penetration and achievement of sales targets.

Managed and mentored a sales team, providing training and performance feedback to optimize productivity and engagement.

Cultivated strong client relationships, identifying customer needs and delivering tailored solutions to ensure satisfaction and loyalty.

Analyzed sales data and market trends to identify opportunities for growth and adapt sales strategies effectively.

Collaborated with cross-functional teams to align sales efforts with overall business objectives and improve service delivery.

Manna Microfinance Bank

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Auditor (Internal)

Mushin, Lagos, Nigeria

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Summary

Conducted internal audits to ensure compliance with financial regulations, mitigate risks, and uphold operational integrity within a microfinance institution.

Highlights

Performed comprehensive internal audits of financial records and operational processes, identifying discrepancies and areas for improvement.

Ensured strict adherence to regulatory guidelines and internal policies, contributing to enhanced institutional compliance.

Prepared detailed audit reports, presenting findings and recommendations to management for corrective actions and risk reduction.

Collaborated with various departments to implement audit recommendations and strengthen internal controls.

Abt Travels & Tours

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IT Assistant

Mende, Lagos, Nigeria

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Summary

Supported IT infrastructure and provided technical assistance to staff, ensuring seamless operation of travel and tour systems.

Highlights

Provided first-line technical support for hardware and software issues, resolving problems efficiently to minimize operational disruptions.

Assisted with the maintenance and setup of computer systems and network equipment, ensuring optimal performance.

Managed data entry and record-keeping for travel bookings and client information, maintaining accuracy and confidentiality.

Supported the implementation of new IT tools and systems, contributing to improved operational efficiency.

Highspeed Cyber Cafe

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Cafe Attendant

Anthony Village, Lagos, Nigeria

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Summary

Provided essential customer support and managed daily operations in a fast-paced cyber cafe environment, ensuring smooth service delivery.

Highlights

Assisted diverse customers with internet access, printing, and various computer-related tasks, ensuring efficient service delivery.

Managed cash transactions, reconciled daily sales, and maintained accurate records for financial accountability.

Troubleshot basic technical issues for customers, enhancing user experience and minimizing downtime.

Maintained cleanliness and organization of the cafe, creating a welcoming and productive environment for patrons.

Education

National Youth Service Corps

Lagos State, Lagos State, Nigeria
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Service Program National Service

Kwara State Polytechnic Ilorin

Ilorin, Kwara State, Nigeria
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HND Public Administration

Kwara State Polytechnic Ilorin

Ilorin, Kwara State, Nigeria
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ND Public Administration

Lagos Skill Acquisition Center

Anthony Village, Lagos, Nigeria
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Certificate Desktop Publishing

Muslim Senior College

Oworonshoki, Lagos, Nigeria
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Senior Secondary Certificate Examination General Studies

Languages

English

Certificates

Desktop Publishing

Lagos Skill Acquisition Center

Skills

Virtual Assistance

Virtual Assistant.

Customer Training

Customer Training.

Report Preparation

Report preparations.

Communication

Communication.

Teamwork

Teamwork.

Team Management

Team management skills.

Multitasking

Multitasking.

Organizational Skills

Organizational skills.

Empathy

Empathetic.

Customer Service

Courteous.

Strategic Thinking

Strategic thinking.

Attention to Detail

Detail-oriented.

Problem Solving

Problem-solving.

Performance Management

Performance Management.